April 25, 2020
To all our Guests,
To say the last few weeks have been unusually trying and unsettling for everyone is an understatement. However, to watch how Canadians have risen to the challenge makes me deeply proud. Whether it’s families staying safely at home, or our brave front line healthcare workers putting their own safety on the line to aid those most directly impacted by this horrid virus, or the service workers continuing to ensure mail is delivered, grocery store shelves are stocked and pharmacies remain open – it’s all truly impressive.
As far as Boston Pizza is concerned, when our first location opened in Edmonton 56 years ago, it was to serve food that would bring people together. And although this isn’t possible in the way we’re used to right now, we owe it to our communities to do everything we can to keep spirits up and our Boston Pizza values alive. I want to give you, our loyal guests, an update on how we’re managing and working to help families ‘Gather Round’ at home during this unforeseen time.
I’d like to personally thank our incredible employees that are going above and beyond, working tirelessly in our kitchens, delivering food to Canadians at home and on the frontlines. I’m beyond grateful. And I’m proud to share how our Franchisees are supporting and caring for the local communities they call home. Like our friends in Orangeville who donated dinner to the Orangeville hospital frontline workers. Or our friends out West who helped feed the Vancouver Police Department out in the field. And a group of Boston Pizza’s in Edmonton that organized food deliveries to those in need in shelters across the city. And our Boston Pizza Foundation also helps fund the much needed work of our National Charity partners right now – Kids Help Phone, Big Brothers Big Sisters, Live Different, and The Rick Hansen Foundation. Amazingly, these are just a few examples in a long list of community support and kindness efforts coming from Boston Pizza right now. It reminds me why we strive every day as a proudly Canadian company to be an integral part of local communities all across the country.
To our suppliers – we couldn’t operate without the help of our partners that keep our restaurants stocked and in business, currently under very challenging conditions. Their names don’t appear on our restaurants or in our advertising, but we’re so thankful for them nonetheless.
Finally, I miss the entire Boston Pizza family. Dearly. And of course you - our guests. You’re all a part of the family. For now, my wife Sandi and I are focusing our time with the Trelivings at home, and encourage everyone to do the same with their loved ones. Reach out and stay in touch with each other. And I look forward to the day when we’re brought together by food, once again.
Thanks, and stay safe,
Boston Pizza International
March 18, 2020
To all our Guests,
Since 1964 when our first restaurant opened in Edmonton to today with nearly 400 locally owned locations from coast to coast to coast, Boston Pizza is and always has been a Canadian company serving food all Canadians love.
The last few days and weeks have brought a lot of change. Since the outset of the COVID-19 situation, Boston Pizza has aligned its operating policies and procedures to carefully follow and reflect the most current direction and mandates of governments and public health authorities across Canada.
With the Prime Minister now calling for Canadians to “Stay home and order Take Out” Boston Pizza dining rooms & sports bars will all be closed to dine-in guests as of March 18th until further notice, while most of our kitchens will remain open in support of Take Out and Delivery across the country - where possible.
As Canada’s largest casual restaurant chain we have a part to play in helping get through this global health crisis by acting responsibly. By closing to dine-in guests we are doing our part to help reduce the occurrence of larger group gatherings, in line with Public Health Authority guidance. By continuing to offer Take Out and Delivery we are doing our part, as urged by government, to maintain at-home meal options for Canadians during these restricted times. And by leveraging our involvement with industry and governmental groups we are doing our part to help them understand the support needed right now for the vast number of small business owners and workers across Canada, like Boston Pizza’s many Franchisees and their approximately 25,000 restaurant staff.
To help protect the health, safety and peace of mind of our kitchen staff, delivery drivers and dine-at-home guests we have implemented a number of new measures including:
- Increased cleaning & sanitizing procedures in our kitchens
- Increased cleaning & sanitizing protocols for our delivery drivers and their order hand-off & payment processing procedures at the Guest’s door
- Introduction of Curb-Side pick-up at our restaurants for all Take Out orders, so guests don’t have to leave their vehicle
- Offering 15% Off orders that are picked-up to encourage Take Out over Delivery because it’s simply a smarter choice for everyone involved right now
These are unusual times indeed, which require each of us to adapt our conduct every day. Boston Pizza is adapting our operations to minimize risk where we can while continuing to provide Canadians with dine at home options more aligned to the current needs of our guests and communities. When life returns more to normal we look forward to welcoming guests back again to our dining rooms and sports bars. Until then, our pizza ovens are on in many locations and we’re ready to keep serving Canadians food they love – at home.
Boston Pizza International