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    Frequently Asked Questions

    Have a question about Boston Pizza? Find answers to all your questions about our menu, loyalty program, foundation or other frequently asked questions listed by category.

    COMMON INQUIRIES
    • How can I contact Boston Pizza?

      You can contact or call any Boston Pizza locations directly, by using our Restaurant Locator. 


      For any question or concern you would like to raise to head office, please visit our Contact Us page and someone will respond to you within 2 business days. Or you can reach guest services by calling +1 604-303-6398.


    • What is your Accessibility Policy?

      At Boston Pizza International, we strive to make our stores safe and welcoming to all of our guests. Over the years, we have continually improved accessibility in our stores nationally. You can read the Boston Pizza International accessible guest service policy and procedures on accessibility training, service disruptions, and feedback under the Accessibility for Ontarians with Disabilities Act (AODA).

      Additionally, you may access our Accessible Guest Feedback Procedure or find any FAQ’s related to our Accessibility Policy.


    OPERATIONS
    MENU
    • How come my favourite dish is no longer on the menu?

      Boston Pizza makes menu decisions based on consumer demand.  As new menu items are updated others will be removed.  Not all items are gone forever though.  You can always find out about new menu items or special features (including some items brought back by popular demand) through MyBP.


    • Does Boston Pizza deliver?

      Yes, absolutely. To order, click on Order Online tab or call the location closest to you by searching the Locations tab, or download the BP App for fast mobile ordering.    


    • Does Boston Pizza offer gluten-free menu items?

      GlutenWise™‡ is the Boston Pizza solution for our guests who need or want a gluten-free diet. All of our GlutenWiseTM‡ items are prepared with gluten-free ingredients.

       

      Boston Pizza is pleased to offer those following a GlutenWise™‡ diet with various options such as our 8” individual GlutenWise™‡ pizza crust, GlutenWise™‡ Fusilli pasta, as well as many other menu item choices. 

       

      Due to the open nature of our kitchens where gluten is present and the handmade preparation of our recipes, cross-contamination may occur. If you are gluten-consicous, you can rest assured that you are eating only gluten-free ingredients on anything from our GlutenWise™‡ menu. 

       

      If you have a gluten allergy, please be sure to talk to your server to ask for any additional preparations to attempt to avoid any contact with other gluten-products in our kitchen.  Our GlutenWise™‡ menu includes a range of gluten-free items available for dine-in as well as take-out or delivery.


    CATERING
    MARKETING & PROMOTIONS
    • Do you have any programs that cater to kids?

      Yes, we love having kids and families in our restaurants.  From a Kids Menu with create-your-own-desserts, to Children’s Activity Packs  for every one of our young guests, we’ll make sure your children have a fantastic time.  We also offer children’s birthday parties, so be sure to talk with your local BP about how we can make your child’s next birthday a great one.    


    MyBP REWARDS PROGRAM
    • What is MyBP?

      MyBP is a loyalty program offered by Boston Pizza. Members get access to great offers, unique promotions and specials, a better, faster, easier online ordering experience and much more. There are two ways to sign up:

      1) Visit www.bostonpizza.com/mybp and click 'sign up'.

      2) Download our iPhone or Android app (it's 100% free), and click on MyBP to register


    • What offers and deals are available?

      We're always sending out new offers and creating new, exclusive experiences. As a MyBP member, you get access to them all. 

      Dine-in offers:

      Free appetizer for signing up

      Free dessert on your birthday

      Free individual two-topping pizza for your first anniversary

      Online ordering offers:

      Free Bandera Pizza Bread for your first order

      $5 off $25 on your fifth order

      15% off your tenth order  


    • What information do you keep with Facebook sign in?

      We only take the information required to make your sign-in process easier. We will never post to your wall or sell your information. We are collecting your first name, your surname and your email address. Please refer to our Privacy Policy for more on what information we collect and how we use it.


    • How do I see what offers I have available?

      To see all available offers, sign-in into your MyBP account and select My Account on the left hand side (all your offers should be displayed here).

       

      Want to receive notifications for new offers or promotions? Make sure you agree to receive emails or notifications from us. You can do that in the Account Details section of your MyBP account.


    • Do I need to sign up for MyBP to place an online order?

      No, you do not need to be a MyBP member to place an online order. Simply choose to place the order as a Guest. You will still have the opportunity to sign up at the end of the ordering process.

      Being a member though allows you to save your delivery information, favourite orders, and access exclusive offers.


    • How do I redeem my dine-in offer?

      You can redeem your dine-in offer in the following ways:

      - Download the Boston Pizza mobile app, then check in to a Boston Pizza location and provide your server with your three-digit code.    

      - Visit a Boston Pizza location and provide the server with the phone number associated with your MyBP account.

      - Print an offer from your MyBP account screen and bring it with you.


    • I bought a Kids Card In-store or Online. How do I register it to MyBP?

      You can easily register your Kids Card to your MyBP account to receive a 6th FREE kids meal and make it easier to redeem your Kids Meals through your MyBP account. Just follow these steps!

      1.     Sign In to your MyBP account or create a new MyBP account. Click here to create a new account.

      2.     Click on the "My Account" tab from the navigation bar. From a mobile device, access the navigation by clicking the 3 horizontal lines.

      3.     Click on "Offers" link.

      4.     Enter your 16-digit Kids Card number(s) in the area titled "Register a Kids Card".

      5.     If you've entered a valid Kids Card #, your meals will automatically be added to your account under your Offers.

      6.     To redeem your Kids Meals, simply present your server with your email address or phone number associated to your MyBP account, or check-in at the restaurant and provide the server your 3-digit code.


    BOSTON PIZZA FOUNDATION
    • How does Boston Pizza contribute to the communities where they are located?

      Boston Pizza raises funds through Boston Pizza Foundation Future Prospects in support of our five national charity partners: JDRF, Kids Help Phone, Live Different, Big Brothers Big Sisters and the Rick Hansen Foundation. We also support a host of other deserving charities throughout Canada and each restaurant location works with local businesses and charities in their communities.


    • How can I request a sponsorship or a donation from Boston Pizza?

      Are you looking for a sponsorship for your school, community group or sports team? Do you need a gift card, or silent auction item for an event? Simply contact your local Boston Pizza with your request and one of our fine Boston Pizza franchisees or general managers would be happy to see how they can help. You can find your nearest location by searching the Restaurant Locator.


    • How do I contact my local Boston Pizza restaurant for a donation, event or team sponsorship, or to hold a fundraiser?

      The final decision to make a donation or underwrite a sponsorship at the local level is at the discretion of the franchisee or restaurant owner.

      Contact information for all of our locations can be found here.

      All our franchisees have their own passions for the missions of various charities and sponsorship preferences. On a regional level, many join forces with other like-minded BP owners in their area to support charitable organizations. Our individual BP locations can also provide suggestions and opportunities that leverage our restaurants’ resources to help you fundraise. If you are a local or regional charity or service group interested in learning how we can help you help others, please contact a community relations coordinator or general manager, or a local franchisee.


    • When was the Boston Pizza Foundation established?

      In 1990, Boston Pizza International Inc. established the Boston Pizza Foundation. Since 2014, with the establishment of Boston Pizza Foundation Future Prospects, we are excited to concentrate our efforts on the mentorship of children and youth and helping them reach their full potential and realize their dreams.


    SCHOOL PROGRAMS
    • Do you have any school programs?

      Yes, if you want to get your school involved in fundraising, you can enroll in our School Earnback program. Not every Boston Pizza offers this program, so be sure to contact your local restaurant to confirm.

      For more information about school fundraising, visit our School Programs page    


    • How does the School Earnback program work?

      Simply collect receipts from families who have dined with us and send them to your local Boston Pizza. A portion of the total goes back to the school in cash. It can add up fast!

      Note: Availability and receipt percent given back varies by location. Please contact your local Boston Pizza for more information using our Restaurant Locator.


    • What’s the Celebrity Server Program?

      Any staff member or student can volunteer to work alongside a server at your local Boston Pizza. Simply call your local BP location to confirm participation, invite your friends and family to come dine, and a percentage of the sales will go back to your school. This is a great way to fundraise for your school and get a glimpse of the behind-the-scenes fun at your local Boston Pizza. We could always use an extra hand!

      The Restaurant Locator has a list of all locations in Canada.


    PURCHASING
    FRANCHISING
    • Does Boston Pizza offer franchise opportunities?

      Absolutely! Visit our Franchisee page for more information about the exciting opportunities with Boston Pizza. 


    INVESTOR RELATIONS
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