Frequently Asked Questions
Have a question about Boston Pizza? Find answers to all your questions about our menu, loyalty program, foundation or other frequently asked questions listed by category.
You can contact or call any Boston Pizza location directly, by using our Restaurant Locator.
For any question or concern you would like to raise to head office, please visit our Contact Us page and someone will respond to you within 2 business days. Or you can reach guest services by calling +1 604-303-6398.
Unfortunately, recipes and products made specifically for Boston Pizza are not available for public distribution.
Boston Pizza makes menu decisions based on consumer demand. As new menu items are updated others will be removed. Not all items are gone forever though. You can always find out about new menu items or special features (including some items brought back by popular demand) through MyBP.
Not all of our items will travel well after they have been cooked or prepared. We take great pride in ensuring that our items arrive to your door in as good condition as if you were eating in the restaurant.
At Boston Pizza, we believe that dietary sensitivities shouldn’t stop you from enjoying fresh, delicious food. That’s why we designed GlutenWise™! GlutenWise™ refers to a variety of menu items prepared with gluten-free ingredients focusing on a gluten aware diet. This includes a selection of pizza, pasta, sandwiches, burgers just to name a few. The GlutenWise™ menu caters to those who have gluten sensitivities or special dietary preferences, but still want to enjoy great taste.
Is our delicious GlutenWise™ menu right for you? Learn more!
Many Boston Pizza locations offer catering ranging from party catering, event catering and office catering, so please contact the restaurant directly to confirm if they do.
The Restaurant Locator has a list of all locations in Canada.
Marketing & Promotions
Marketing & Promotions
Yes, we love having kids and families in our restaurants. From a Kids Menu with create-your-own-desserts, to Children’s Activity Packs for every one of our young guests, we’ll make sure your children have a fantastic time. We also offer children’s birthday parties, so be sure to talk with your local BP about how we can make your child’s next birthday a great one.
There are four ways to purchase BP Gift Card:
1. At any Boston Pizza location (physical gift cards available)
2. On Bostonpizza.com here (physical and E-Gift cards available)
3. Corporate Bulk orders can be purchased in-restaurant and online, here (physical and E-Gift cards available).
· Offer: Receive 10% in bonus cards when you spend $1,000 or more in Gift Cards
4. Authorized Retailers – Shoppers Drug Mart, Canadian Tire, Loblaws, Sobeys, Walmart, Gift Cards.ca, Staples.ca, Ebay.ca, Rexall, Federated Co-op and Amazon.ca.
No, Boston Pizza gift cards (physical and E-Gift cards) never expire.
No, we do not charge a service fee for our standard gift cards.
- For physical gift cards, the purchaser will only be charged the face value of the gift card, shipping and any extra add-ons or customizations.
- For E-Gift cards, the card is sent electronically via email and the purchaser would only incur extra fees with added card customizations
We apologize for any inconvenience you’re experiencing. If you are receiving an ‘Invalid Data" error message when checking your card balance, please contact Customer Support, call: 1-888-395-6360.
Boston Pizza gift cards are not valid for use through third parties (SKIPtheDishes, Uber Eats, DoorDash etc.)
All Boston Pizza gift cards and E-Gift cards should be treated like cash: they cannot be replaced if lost, stolen, altered or destroyed. Boston Pizza gift cards cannot be redeemed or exchanged for cash.
Gift cards may be shipped to valid street addresses within Canada using Canada Post and UPS.
Yes! You can order bulk gift cards in-restaurants at Boston Pizzas across Canada or online via our Bulk Gift Card portal. Guests receive 10% back in bonus gift cards when spending $1000 or more on their gift card purchase. *A valid HST/GST number is required when purchasing bulk gift cards using our online portal.
Step 1: Guest completes the ‘bulk’ online portal application. The application takes 1-2 business days and is an important fraud prevention measure. *A valid HST/GST number is required when purchasing bulk gift cards using our online portal.
Step 2: Guest receives account credentials, logs in and submits order. They can choose between E-cards or physical cards.
Step 3: Guest receives their confirmation email and can track the order once it has been shipped. If a guest purchases E-Gift cards they will receive their confirmation email and receive another email with E-Gift card links shortly after.
Guests Receive 10% back in bonus gift cards when you spend $1000 or more. Once your order is approved, you will receive the bonus card in a separate email. *Offer is only available for bulk gift card orders placed online or in-restaurant.
- Both physical and E-Gift cards orders can be customized with a personalized message on each of the cards.
- You can also upload your own photo to customize the artwork for a co-branded Boston Pizza E-Gift card.
The Boston Pizza Corporate Gift Cards team is available and happy to answer any questions you may have at the contact information below. Call us at 1.844.639.9307, or email: bostonpizzaB2BGiftCards@cashstar.com.
- Hours are Monday to Friday 9am – 6pm EST (expect for holidays).
MyBP Rewards Program
MyBP Rewards Program
MyBP is a loyalty program offered by Boston Pizza. Members get access to great offers, unique promotions and specials, a better, faster, easier online ordering experience and much more.
There are two ways to sign up:
1) Visit www.bostonpizza.com/mybp and click 'sign up'.
Nope, there is no cost to be a Member.
We're always sending out new offers and creating new, exclusive experiences. As a MyBP member, you get access to them all.
- Free appetizer for signing up
- Free dessert on your birthday
- Free individual two-topping pizza for your first anniversary
Online ordering offers:
- Free Bandera Pizza Bread for signing up
- $5 off after your fifth order
- 15% off after tenth order
To see all available offers, sign-in into your MyBP account and click on MyBP Rewards in the top navigation.
Be sure to Opt-in to email communications to be notified of new offers. You can do that in the Profile section of your MyBP account.
No, you do not need to be a MyBP member to place an online order. Simply choose to place the order as a guest. You will still have the opportunity to sign up at the end of the ordering process.
However, you will need a MyBP account to place an order on the MyBP app.
Being a member though allows you to save your delivery information, payment cards, favourite orders, and access exclusive offers.
First, start by placing your order by adding all menu items in your cart (including the free reward if applicable). Once in your cart, you will have the opportunity to apply your MyBP rewards.
You can redeem your dine-in offer in the following ways:
- Download the Boston Pizza mobile app, then check in to a Boston Pizza location and provide your server with your three-digit code.
- Visit a Boston Pizza location and provide the server with the phone number associated with your MyBP account.
- Print an offer from your MyBP account screen and bring it with you.
You can easily register your Kids Card to your MyBP account to receive a 6th FREE kids meal and make it easier to redeem your Kids Meals through your MyBP account. Just follow these steps on the website or on our app!
1. Sign In to your MyBP account or create a new MyBP account. Click here to create a new account.
2. Click on "MyBP Rewards"
3. Enter your 16-digit Kids Card number(s) in the area titled "Register a Kids Card".
4. If you've entered a valid Kids Card #, your meals will automatically be added to your account under your MyBP Rewards.
5. To redeem your Kids Meals, simply present your server with your email address or phone number associated to your MyBP account, or check-in at the restaurant and provide the server your 3-digit code.
MyBP New Online Ordering Platform
We have updated our Online Ordering Platforms (Website, iOS and Android apps). For Security Purposes, you are required to reset your password to access your existing MyBP account on the new platforms.
You have received an email with a link to reset your password. You may also update your password by pasting the below URL into your browser or by clicking here.
By migrating to the new platform, all saved information has been deleted for security purposes. That means that all your saved addresses, favourites items, past orders and credit card information have been deleted and will need to be re-entered.
Any valid offers in your account will remain eligible for redemption until the previously stated expiry date. Your order counts have been maintained for the sole purpose of tracking towards the 5th and 10th order offers.
All of your MyBP offers that were in your account, including all free kids meals, are still in your account.
There are two ways to view the balance of kids meals in your account:
- Go to
https://bostonpizza.com/en/kids-card-balance.html. Enter your member number in the field for the kids card number. The member number can be found on the app, in the rewards section by clicking on the reward itself.
- In restaurant, the staff will be able to access your MyBP account and see the balance for each reward you have.
The order count has been maintained for tracking towards the 5th and 10th order offers. Any valid offers in your account will remain eligible for redemption until the previously stated expiry date.
Members previously logging in with Facebook will need to reset their passwords with their email address associated with their Facebook accounts. You have received an email with a link to reset your password. You may also update your password by pasting the below URL into your browser or by clicking here.
Our website might have changed, but we still offer all your favourite BP eats, don’t worry! We have completely rebuilt our website and app in order to offer a new online ordering experience that's faster and easier to use than ever before. Try it today!
Visit the App store for your device and download the Boston Pizza app. If you already have the old Boston Pizza app downloaded, you'll be prompted to update the app the next time you open it.
Boston Pizza Foundation
Boston Pizza Foundation
Boston Pizza raises funds through Boston Pizza Foundation Future Prospects in support of our national charity partner Live Different. We also support a host of other deserving charities throughout Canada and each restaurant location works with local businesses and charities in their communities.
Are you looking for a sponsorship for your school, community group or sports team? Do you need a gift card, or silent auction item for an event? Simply contact your local Boston Pizza with your request and one of our fine Boston Pizza franchisees or general managers would be happy to see how they can help. You can find your nearest location by searching the Restaurant Locator.
To date, the Boston Pizza Foundation has raised and donated more than $29 million to charities across Canada and around the world.
The final decision to make a donation or underwrite a sponsorship at the local level is at the discretion of the franchisee or restaurant owner.
Contact information for all of our locations can be found here.
All our franchisees have their own passions for the missions of various charities and sponsorship preferences. On a regional level, many join forces with other like-minded BP owners in their area to support charitable organizations. Our individual BP locations can also provide suggestions and opportunities that leverage our restaurants’ resources to help you fundraise. If you are a local or regional charity or service group interested in learning how we can help you help others, please contact a community relations coordinator or general manager, or a local franchisee.
In 1990, Boston Pizza International Inc. established the Boston Pizza Foundation. Since 2014, with the establishment of Boston Pizza Foundation Future Prospects, we are excited to concentrate our efforts on the mentorship of children and youth and helping them reach their full potential and realize their dreams.
Simply collect receipts from families who have dined with us and send them to your local Boston Pizza. A portion of the total goes back to the school in cash. It can add up fast!
Note: Availability and receipt percent given back varies by location. Please contact your local Boston Pizza for more information using our Restaurant Locator.
Any staff member or student can volunteer to work alongside a server at your local Boston Pizza. Simply call your local BP location to confirm participation, invite your friends and family to come dine, and a percentage of the sales will go back to your school. This is a great way to fundraise for your school and get a glimpse of the behind-the-scenes fun at your local Boston Pizza. We could always use an extra hand!
The Restaurant Locator has a list of all locations in Canada.
Tableware can be purchased through your local Boston Pizza, simply by speaking to a manager on duty. They can order items on your behalf and arrange payment.
The Boston Pizza Royalties Income Fund is a limited purpose, open-ended trust established under the laws of British Columbia to acquire indirectly certain trademarks and trade names used by Boston Pizza International Inc. in its Boston Pizza restaurants in Canada. More information about the Boston Pizza Royalties Income Fund can be found at www.bpincomefund.com.