Frequently Asked Questions

Have a question about Boston Pizza? Find answers to all your questions about our menu, loyalty program, foundation or other frequently asked questions listed by category.

Common Inquiries

Common Inquiries

You can contact or call any Boston Pizza location directly, by using our Restaurant Locator.

For any question or concern you would like to raise to head office, please visit our Contact Us page and someone will respond to you within 2 business days. Or you can reach guest services by calling +1 604-303-6398.

You can find your local Boston Pizza by using our Restaurant Locator.

The Restaurant Locator has a list of all Boston Pizza locations in Canada.

Visit the Work at BP section of our website for all of the information you need to join our winning team.

Please read the Boston Pizza Privacy Policy.

We have locations in both the United States and Mexico, operating under the name Boston’s Pizza.  Visit www.Bostons.com or www.Bostons.mx for more details.

Operations

Operations

To find the hours of operation, select a location from our Restaurant Locator.

Visit the Contact Us page.

The survey can be entered by going to www.tellbostonpizza.com. Thank you for your feedback.

Each restaurant location has its own reservation policy. Use the Restaurant Locator to find online reservations for your location where applicable, or phone number to contact them directly.

Menu

Menu

Unfortunately, recipes and products made specifically for Boston Pizza are not available for public distribution.

To find specific pricing for your local Boston Pizza, visit our Menu or Locations tab to view a menu. 

Please visit our Nutritional Information page to view the nutritional breakdown of our menu items.

Boston Pizza publishes an updated version of the Nutritional Analysis guide periodically. You can find nutritional facts about our Glutenwise™, or any other menu item on our Nutrition Page.

To find out allergy information, please contact your local Boston Pizza restaurant by using our Restaurant Locator. Please note that ingredients may vary by location.

Boston Pizza makes menu decisions based on consumer demand.  As new menu items are updated others will be removed.  Not all items are gone forever though.  You can always find out about new menu items or special features (including some items brought back by popular demand) through MyBP.

Yes, absolutely. To order, click on Order Online tab or call the location closest to you by searching the Locations tab, or download the BP App for fast mobile ordering. 

Not all of our items will travel well after they have been cooked or prepared. We take great pride in ensuring that our items arrive to your door in as good condition as if you were eating in the restaurant.

Yes, all of our locations offer online ordering for both take-out and delivery.  View our Menu to place your order today.

We love hearing from our guests! To submit an idea, visit our Contact Us page and select the appropriate form from the dropdown.

Yes, we have a great Kids Menu full of items for smaller or bigger appetites.

At Boston Pizza, we believe that dietary sensitivities shouldn’t stop you from enjoying fresh, delicious food. That’s why we designed GlutenWise™! GlutenWise™ refers to a variety of menu items prepared with gluten-free ingredients focusing on a gluten aware diet. This includes a selection of pizza, pasta, sandwiches, burgers just to name a few. The GlutenWise™ menu caters to those who have gluten sensitivities or special dietary preferences, but still want to enjoy great taste. 

Is our delicious GlutenWise™ menu right for you? Learn more!

Catering

Catering

Many Boston Pizza locations offer catering ranging from party catering, event catering and office catering, so please contact the restaurant directly to confirm if they do.

The Restaurant Locator has a list of all locations in Canada.

Marketing & Promotions

Marketing & Promotions

Any current specials, deals, or promotions can be found on our Promotions page.

 

Or you can join MyBP loyalty program to get access to exclusive deals and offers.

Yes, we love having kids and families in our restaurants.  From a Kids Menu with create-your-own-desserts, to Children’s Activity Packs  for every one of our young guests, we’ll make sure your children have a fantastic time.  We also offer children’s birthday parties, so be sure to talk with your local BP about how we can make your child’s next birthday a great one.   

Gift Cards

Gift Cards

There are four ways to purchase BP Gift Card:

1.       At any Boston Pizza location (physical gift cards available)

2.       On Bostonpizza.com here (physical and E-Gift cards available)

3.       Corporate Bulk orders can be purchased in-restaurant and online, here   (physical and E-Gift cards available).

            ·     Offer: Receive 10% in bonus cards when you spend $1,000 or more in Gift Cards

4.       Authorized Retailers – Shoppers Drug Mart, Canadian Tire, Loblaws,    Sobeys, Walmart, Gift Cards.ca, Staples.ca, Ebay.ca, Rexall, Federated Co-op and Amazon.ca.

No, Boston Pizza gift cards (physical and E-Gift cards) never expire. 

No, we do not charge a service fee for our standard gift cards.

  • For physical gift cards, the purchaser will only be charged the face value of the gift card, shipping and any extra add-ons or customizations.
  • For E-Gift cards, the card is sent electronically via email and the purchaser would only incur extra fees with added card customizations

Yes! We call them E-Gift cards and they are available to purchase on Bostonpizza.com here.

To check Gift Card Balance Online click here.

For inquiries regarding your Gift Card order or for assistance placing a Gift Card order, please fill out the Gift Card Customer Support form

We apologize for any inconvenience you’re experiencing. If you are receiving an ‘Invalid Data" error message when checking your card balance, please contact Customer Support, call: 1-888-395-6360.

Boston Pizza gift cards are not valid for use through third parties (SKIPtheDishes, Uber Eats, DoorDash etc.)

All Boston Pizza gift cards and E-Gift cards should be treated like cash: they cannot be replaced if lost, stolen, altered or destroyed. Boston Pizza gift cards cannot be redeemed or exchanged for cash. 

Gift cards may be shipped to valid street addresses within Canada using Canada Post and UPS. 

Yes! You can order bulk gift cards in-restaurants at Boston Pizzas across Canada or online via our Bulk Gift Card portal. Guests receive 10% back in bonus gift cards when spending $1000 or more on their gift card purchase. *A valid HST/GST number is required when purchasing bulk gift cards using our online portal.

Step 1: Guest completes the ‘bulk’ online portal application. The application takes 1-2 business days and is an important fraud prevention measure. *A valid HST/GST number is required when purchasing bulk gift cards using our online portal.

Step 2: Guest receives account credentials, logs in and submits order.  They can choose between E-cards or physical cards.

Step 3: Guest receives their confirmation email and can track the order once it has been shipped. ​​​​​​​If a guest purchases E-Gift cards they will receive their confirmation email and receive another email with E-Gift card links shortly after.

Guests Receive 10% back in bonus gift cards when you spend $1000 or more. Once your order is approved, you will receive the bonus card in a separate email. *Offer is only available for bulk gift card orders placed online or in-restaurant.

  • Both physical and E-Gift cards orders can be customized with a personalized message on each of the cards.
  • You can also upload your own photo to customize the artwork for a co-branded Boston Pizza E-Gift card. 

The Boston Pizza Corporate Gift Cards team is available and happy to answer any questions you may have at the contact information below. Call us at 1.844.639.9307, or email: bostonpizzaB2BGiftCards@cashstar.com.

  • Hours are Monday to Friday 9am – 6pm EST (expect for holidays). 

MyBP Rewards Program

MyBP Rewards Program

MyBP is a loyalty program offered by Boston Pizza. Members get access to great offers, unique promotions and specials, a better, faster, easier online ordering experience and much more.

There are two ways to sign up:

1) Visit www.bostonpizza.com/mybp and click 'sign up'.

2) Download our iPhone or Android app (it's 100% free), and click on MyBP to register

We have two easy ways for you to sign up. Click on MyBP to register, or download the BP app from the Google Play or Apple Store.

Nope, there is no cost to be a Member.

We're always sending out new offers and creating new, exclusive experiences. As a MyBP member, you get access to them all.

Dine-in offers:

  • Free appetizer for signing up
  • Free dessert on your birthday
  • Free individual two-topping pizza for your first anniversary

Online ordering offers:

  • Free Bandera Pizza Bread for signing up
  • $5 off after your fifth order
  • 15% off after tenth order  

We only take the information required to make your sign-in process easier. We will never post to your wall or sell your information. We are collecting your first name, your surname and your email address. Please refer to our Privacy Policy for more on what information we collect and how we use it.

No, you can use the same login for www.bostonpizza.com and the mobile apps.

To see all available offers, sign-in into your MyBP account and click on MyBP Rewards in the top navigation.

Be sure to Opt-in to email communications to be notified of new offers. You can do that in the Profile section of your MyBP account.

No, you do not need to be a MyBP member to place an online order. Simply choose to place the order as a guest. You will still have the opportunity to sign up at the end of the ordering process.

However, you will need a MyBP account to place an order on the MyBP app.

Being a member though allows you to save your delivery information, payment cards, favourite orders, and access exclusive offers.

First, start by placing your order by adding all menu items in your cart (including the free reward if applicable). Once in your cart, you will have the opportunity to apply your MyBP rewards.

You can redeem your dine-in offer in the following ways:

  • Download the Boston Pizza mobile app, then check in to a Boston Pizza location and provide your server with your three-digit code.   
  • Visit a Boston Pizza location and provide the server with the phone number associated with your MyBP account.
  • Print an offer from your MyBP account screen and bring it with you.

You can easily register your Kids Card to your MyBP account to receive a 6th FREE kids meal and make it easier to redeem your Kids Meals through your MyBP account. Just follow these steps on the website or on our app!

1.     Sign In to your MyBP account or create a new MyBP account. Click here to create a new account.

2.     Click on "MyBP Rewards"

3.     Enter your 16-digit Kids Card number(s) in the area titled "Register a Kids Card".

4.     If you've entered a valid Kids Card #, your meals will automatically be added to your account under your MyBP Rewards.

5.     To redeem your Kids Meals, simply present your server with your email address or phone number associated to your MyBP account, or check-in at the restaurant and provide the server your 3-digit code.

MyBP New Online Ordering Platform

We have updated our Online Ordering Platforms (Website, iOS and Android apps). For Security Purposes, you are required to reset your password to access your existing MyBP account on the new platforms.

You have received an email with a link to reset your password. You may also update your password by pasting the below URL into your browser or by clicking here.

https://order.bostonpizza.com/en-ca/login?legacyuser=true

By migrating to the new platform, all saved information has been deleted for security purposes. That means that all your saved addresses, favourites items, past orders and credit card information have been deleted and will need to be re-entered.

Any valid offers in your account will remain eligible for redemption until the previously stated expiry date. Your order counts have been maintained for the sole purpose of tracking towards the 5th and 10th order offers.

All of your MyBP offers that were in your account, including all free kids meals, are still in your account.

There are two ways to view the balance of kids meals in your  account:

  1.  Go to
    https://bostonpizza.com/en/kids-card-balance.html. Enter your member number in the field for the kids card number. The member number can be found on the app, in the rewards section by clicking on the reward itself.
  2. In restaurant, the staff will be able to access your MyBP account and see the balance for each reward you have. 

The order count has been maintained for tracking towards the 5th and 10th order offers. Any valid offers in your account will remain eligible for redemption until the previously stated expiry date. 

Members previously logging in with Facebook will need to reset their passwords with their email address associated with their Facebook accounts. You have received an email with a link to reset your password. You may also update your password by pasting the below URL into your browser or by clicking here.

https://order.bostonpizza.com/en-ca/login?legacyuser=true

Unfortunately, members previously logging in with Apple will not be able to access their old accounts and will need to create a new MyBP account. To create a new account, simply click on sign up.

Our website might have changed, but we still offer all your favourite BP eats, don’t worry! We have completely rebuilt our website and app in order to offer a new online ordering experience that's faster and easier to use than ever before.  Try it today! 

Visit the App store for your device and download the Boston Pizza app. If you already have the old Boston Pizza app downloaded, you'll be prompted to update the app the next time you open it.

If you have any other questions, please reach out to our guest services team through the Contact Us page.

Boston Pizza Foundation

Boston Pizza Foundation

Boston Pizza raises funds through Boston Pizza Foundation Future Prospects in support of our national charity partner Live Different. We also support a host of other deserving charities throughout Canada and each restaurant location works with local businesses and charities in their communities.

Please visit our Boston Pizza Foundation information page, here.

Are you looking for a sponsorship for your school, community group or sports team? Do you need a gift card, or silent auction item for an event? Simply contact your local Boston Pizza with your request and one of our fine Boston Pizza franchisees or general managers would be happy to see how they can help. You can find your nearest location by searching the Restaurant Locator.

To date, the Boston Pizza Foundation has raised and donated more than $29 million to charities across Canada and around the world.

The final decision to make a donation or underwrite a sponsorship at the local level is at the discretion of the franchisee or restaurant owner.

Contact information for all of our locations can be found here.

All our franchisees have their own passions for the missions of various charities and sponsorship preferences. On a regional level, many join forces with other like-minded BP owners in their area to support charitable organizations. Our individual BP locations can also provide suggestions and opportunities that leverage our restaurants’ resources to help you fundraise. If you are a local or regional charity or service group interested in learning how we can help you help others, please contact a community relations coordinator or general manager, or a local franchisee.

In 1990, Boston Pizza International Inc. established the Boston Pizza Foundation. Since 2014, with the establishment of Boston Pizza Foundation Future Prospects, we are excited to concentrate our efforts on the mentorship of children and youth and helping them reach their full potential and realize their dreams.

School Programs

School Programs

Simply collect receipts from families who have dined with us and send them to your local Boston Pizza. A portion of the total goes back to the school in cash. It can add up fast!

Note: Availability and receipt percent given back varies by location. Please contact your local Boston Pizza for more information using our Restaurant Locator.

Any staff member or student can volunteer to work alongside a server at your local Boston Pizza. Simply call your local BP location to confirm participation, invite your friends and family to come dine, and a percentage of the sales will go back to your school. This is a great way to fundraise for your school and get a glimpse of the behind-the-scenes fun at your local Boston Pizza. We could always use an extra hand!

The Restaurant Locator has a list of all locations in Canada.

Purchasing

Purchasing

Tableware can be purchased through your local Boston Pizza, simply by speaking to a manager on duty. They can order items on your behalf and arrange payment.

Franchising

Franchising

Absolutely! Visit our Franchisee page for more information about the exciting opportunities with Boston Pizza.

Investor Relations

Investor Relations

The Boston Pizza Royalties Income Fund is a limited purpose, open-ended trust established under the laws of British Columbia to acquire indirectly certain trademarks and trade names used by Boston Pizza International Inc. in its Boston Pizza restaurants in Canada. More information about the Boston Pizza Royalties Income Fund can be found at www.bpincomefund.com.